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Pegasystems Certified Pega Decisioning Consultant (PCDC) 87V1 Sample Questions (Q107-Q112):

NEW QUESTION # 107
In the Answer Area, select the correct engagement policy for each condition.

Answer:

Explanation:

NEW QUESTION # 108
U+ Bank has recently defined two contact policies:
1. Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days
2. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channel in the last 7 days Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is the reason that Paul cannot see the offer?

A. Paul rejected other credit card offers twice on the web channel and once in contact center
B. Paul rejected the Reward card offer once in contact center
C. Paul rejected the Reward card offer once on the web channel

Answer: A

Explanation:
Paul cannot see the Reward card offer due to the contact policies defined by U+ Bank:
* Contact Policies Defined:
* Policy 1: Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days.
* Policy 2: Suppress the Reward card offer for 7 days if it is rejected twice in any channel in the last
7 days.
* Paul's Rejection History:
* Paul has rejected other credit card offers twice on the web channel and once in the contact center within the last 15 days.
* Reason for Suppression:
* Due to Policy 1, since Paul has rejected any credit card offer (not specifically the Reward card) three times in any channel in the past 15 days, all credit card offers, including the Reward card offer, are suppressed for 30 days.
* Understanding the Suppression Logic:
* Step 1: The decision strategy evaluates the rejection history of offers.
* Step 2: It applies the contact policies to determine which offers should be suppressed.
* Step 3: In this case, the policy conditions are met due to multiple rejections of credit card offers, leading to the suppression of the Reward card offer.
References:
* Pega-Customer-Decision-Hub-User-Guide-85.pdf: "Setting constraints, contact policy limits, and controls" section.
* Pega documentation on "Managing contact policies".

NEW QUESTION # 109
Reference module: Analyzing the effect of business changes using Pega Scenario Planner.
Myco, a telco, has recently implemented a project in which data plan offers are presented to qualified customers. Myco wants to understand the impact to revenue if the business introduces a new data plan offer.
As a Decisioning Consultant, which simulation do you run to meet the requirement?

A. Pega Value Finder
B. Audience Simulation
C. Pega Scenario Planner
D. Distribution Test

Answer: C

NEW QUESTION # 110
Myco, a telco, currently promotes 24-month contracts with a free handset plus data plan, for example, MyPhone 11 and unlimited calls and data. The business structure has a sales issue/plans group that contains all actions, which are currently handsets.
Now, the company wants to introduce some new plans without handsets. So, the term handsets no longer applies to the new actions. At what level in the hierarchy can you rename the plans to reflect the new situation?

A. All levels
B. Issue level
C. Group level
D. Action level

Answer: D

NEW QUESTION # 111
U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.
Which two valid actions do you create? (Choose Two)

A. No annual fee credit card
B. Credit card status
C. 1% cash back credit card
D. Credit card number

Answer: A,C

Explanation:
Marketing and Sales Actions: Creating actions like "No annual fee credit card" and "1% cash back credit card" address different customer needs and stages in the customer lifecycle, including acquisition and engagement.
Full Customer Lifecycle: These actions involve marketing and sales efforts aimed at attracting and retaining customers by offering attractive benefits.

NEW QUESTION # 112
......

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Pegasystems Certified Pega Decisioning Consultant (PCDC) 87V1 Sample Questions (Q107-Q112):

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