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Salesforce Public-Sector-Solutions Exam Syllabus Topics:

Topic	Details
Topic 1	Public Sector Solutions - Product-Specific Systems Knowledge: Proficiency of public sector technical consultants in configuring systems for licenses, permits, inspections, grants management, employee experience, and emergency response will be tested. Understanding document processing, eSignature technologies, and reporting options is critical. Success in this area demonstrates expertise in delivering tailored solutions aligned with customer objectives and lifecycle requirements.
Topic 2	Public Sector Solution Product Configuration: This section assesses the proficiency of public sector technical consultant in identifying and implementing the right Salesforce Public Sector Solutions components for business requirements. Skills in Omnistudio, Service Cloud, and automation tools are key. It tests the ability to create optimized configurations, action plans, and digital experiences that enhance service delivery.
Topic 3	Public Sector Solutions Implementation Strategies and Best Practices: This domain measures the ability to implement Salesforce Public Sector Solutions using strategic approaches and industry best practices. Focus areas include PSS solution, data sharing, security, scalability, and data quality. Demonstrating expertise in mapping business processes and designing robust solutions reflects the technical consultant’s aptitude for driving successful implementations in complex public sector environments.

SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q54-Q59):

NEW QUESTION # 54
A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc..) for a specific business customer.
Which public sector tools should be leveraged tor this use case?

A. Application form using Omniscripts and embed the license fee logic using triggered flows
B. Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process
C. Application form using Omniscripts and embed the license fee logic using integration procedures
D. Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.

Answer: B

Explanation:
Explanation
Application form using OmniScripts and embedding the Business Rules Engine to derive the license fee in the process is a way to automate the license fee calculation for small businesses based on multiple parameters using Public Sector Solutions tools. OmniScripts are guided digital forms that can be used to capture data from external users, such as license or permit applicants. Business Rules Engine (BRE) is a feature of Public Sector Solutions that can help public sector agencies to create and manage business rules and logic, such as determining fees or eligibility. OmniScripts can embed the Business Rules Engine to derive the license fee in the process based on multiple parameters, such as revenue, industry type, etc. Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_setup_omniscript.htm&type=5&language=en_UShttps:

NEW QUESTION # 55
A public sector agency is leveraging the Business Rules Engine for its Licensing & Permitting implementation. The agency needs to allow multiple permits for a single application, and the permit fee is calculated based on the type of permits selected.
Which two steps would a technical consultant use to address this use case?

A. Add an Aggregate step to the group and add the SUM function
B. Add a Lightning Component to query and Aggregate the total value of all permits
C. Add an Aggregate Group to the end of the Expression Set
D. Provide Permission Sets to users for the Expression Set and Lightning Component

Answer: A

Explanation:
In the context of a Public Sector agency leveraging the Business Rules Engine for Licensing & Permitting, where multiple permits are allowed for a single application with permit fees calculated based on the selected types, the appropriate steps involve data aggregation. An Aggregate step with a SUM function is used to sum up the total value of all selected permits, addressing the need for dynamic fee calculation. Adding an Aggregate Group to the end of the Expression Set organizes these calculations effectively, ensuring that the total permit fee is accurately computed based on the application's permit selections. This approach aligns with Salesforce's Business Rules Engine capabilities, which allow for complex data manipulation and aggregation to support varied business scenarios, such as permit fee calculations in a Licensing & Permitting implementation.

NEW QUESTION # 56
A customer warns to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily.
What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?

A. OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type
B. Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type
C. OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type
D. OmniStudio for capturing answers, along with Einstein Al to evaluate & recommend a license type

Answer: A

Explanation:
OmniScript is a feature of OmniStudio, which is part of the Public Sector Solutions package. OmniScript allows the customer to create guided digital forms that can capture answers from the public and provide recommendations based on business logic. Decision Matrix is a component of OmniScript that can evaluate answers based on rules and conditions and recommend a license type accordingly. Reference: https://trailhead.
salesforce.com/content/learn/modules/dynamic-assessments-with-public-sector-solutions/create-and- configure-omni-assessment-tasks

NEW QUESTION # 57
Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases?

A. Public Sector Solution Template
B. There is no pre-configured template
C. The licenses and Permits template
D. The customer Account Portal template.

Answer: C

Explanation:
For public sector use cases involving licensing and permitting, Salesforce provides a specific Licenses and Permits template within the Experience Cloud. This template is pre-configured with components tailored to these scenarios, offering a streamlined setup and deployment process.
Licenses and Permits Template:
This template includes pre-built pages and components designed to handle common licensing and permitting processes, such as application submission, status tracking, and renewals.
It provides a user-friendly interface and integrates with other Salesforce features to offer a comprehensive solution for public sector agencies.
Pre-configured Components:
The template includes components such as OmniScripts for guided workflows, FlexCards for data display, and various forms and lists to manage licensing and permitting tasks.
These components help reduce the time and effort required to build and configure the site, allowing agencies to quickly deploy a functional solution.
By using the Licenses and Permits template, the city can leverage pre-configured components to address their specific needs efficiently, minimizing the need for extensive customization.
Reference:
Salesforce Help: Experience Cloud Templates
Salesforce Public Sector Solutions Documentation

NEW QUESTION # 58
A public sector agency recently implemented public Sector Solutions for the inspection and license renewal of food outlets in the city. The want to set up dynamic assessments where assessment questions are categorized for use in different scenarios depending on whether the outlet is take-way, dining, or a combination of both. The categorization only applies to specific questions in the assessment.
Two which objects should they add new categories?

A. Action Plan
B. Assessment Task Definition
C. Assessment Question
D. Assessment indicator Definition

Answer: C,D

Explanation:
For a public sector agency implementing dynamic assessments within Salesforce Public Sector Solutions, the appropriate categorization should be applied to the following objects:
Assessment Question :
The Assessment Question object is used to define individual questions that will be asked during an assessment. By adding categories to these questions, the agency can dynamically include or exclude questions based on the specific scenario (e.g., take-away, dining, or both).
This allows for flexibility and ensures that only relevant questions are presented based on the type of food outlet being inspected.
Assessment Indicator Definition:
The Assessment Indicator Definition object is used to define criteria and indicators that aggregate assessment questions. Adding categories to these definitions helps in organizing and applying specific sets of questions and indicators based on the context of the assessment.
This ensures that the assessments are dynamic and can adapt to different scenarios without requiring separate templates for each type of outlet.
By categorizing both Assessment Questions and Assessment Indicator Definitions, the agency can create a robust and flexible assessment process that adapts to various inspection contexts efficiently.
Reference:
Salesforce Help: Assessment Questions
Salesforce Help: Assessment Indicator Definition
Salesforce Public Sector Solutions Documentation

NEW QUESTION # 59
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SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q54-Q59):

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